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Complaint letter

Fill in complaint formA huge number of people move house, offices and warehouses on yearly basis in Croydon area and entire UK. Experience has shown that some people don’t have smooth moving experience. Their valuable items and properties are either lost or broken as they are being transported by Croydon moving companies. Whether you are moving house, office or warehouse and your item is broken or loss, you have the right to complain and ask for compensation if you like.

There are various types of complaints that you can raise against any of Croydon man and van team or moving company and they include:

  • complaints for late delivery
  • complaints for missing items
  • complaints for broken items
  • complaints for overcharged on your delivery
  • complaint for poor services delivery
  • complaint for unprofessional response by a customer care representative

Unfortunately, most people don’t know how to write a complaint letter to a moving company. Here are some tips on how to write a complaint letter. A sample of complaint letter is you can download below.

How to write a complaint letter to a mover

  • Write your name and contact details at the beginning of the letter.
  • Write the name of the mover and their address after your own address.
  • Indicate the bill of lading number.
  • Write the departure destination (that is the original shipment destination)
    the DOT number and MC number of the mover.
  • Give details of your complaints.
  • You can also send a copy of your complaint to the professional association to which the mover belongs to. The body will help to ensure that you are adequately compensated by the mover.
  • If you are complaining against unprofessional behaviour from any staff of the mover, it is important that you find out the name of the staff in question. Mentioning the person’s name is the only way the company will investigate on the issue and deal appropriately with the person concerned.

Evidence of broken chairYou should be accurate with dates in your complaints. It is not good to be guessing in your complaints. You will not be taken seriously. Though you are making a complaint, you should not insult the company in your complaint rather you should be constructive. You can also give suggestions to the company on how to improve on their services. Always hit the nail at the head. If you have any evidence or documents to support your claims, you should attach it to your letter.  If you want a refund or you are making a claim, you have to state the time limit for the refund in your letter. You can open a legal procedure against the company, if you are not compensated or refunded on or before the stipulated time limit.


Contact details
Preferred time and method of contact
Moving details
Moving from
Moving to
Additional details
» Download resources
Sample complaint letter on a moving company.

Sample complaint letter to removal company about lost and damaged items during moving.